QUBIVO products are delivered as digital files. There is nothing to ship — once your order is complete, the files are available in your account.
Getting your files
- Place your order. Add the product to your cart, check out and complete payment. Free products are added to your account at checkout too.
- Wait for the order to complete. Downloads are released when the payment is confirmed and the order is marked complete. This is usually quick but can take longer if the payment provider needs to verify the transaction.
- Open My Account → Downloads. Sign in with the email address used for the order. Each product you can download is listed with its file name.
- Download and save the file. Save it somewhere you will find it again, and keep a backup copy.
When our order emails are delivered, they also contain links to your downloads. If you do not see an email, check your spam folder — your files are always available in My Account.
Download limits and expiry
Some products have a limit on how many times the file can be downloaded, or a period after which the link expires. When this applies, it is shown in My Account → Downloads next to the file. If you reach a limit because of a technical problem, contact us and we will help.
Opening your files
- ZIP files: most products arrive as a .zip file. On Windows, right-click and choose Extract All. On a Mac, double-click it. On Android and iPhone, open it in the Files app.
- Office files (.docx, .xlsx, .pptx) open in Microsoft Office and usually in LibreOffice or Google Workspace.
- PDF files open in any PDF reader or web browser.
- Design files (.svg) open in tools such as Figma, Inkscape or Illustrator.
- Code includes a README file with setup steps.
Every product page lists its formats under Compatibility & requirements. Please check it before you buy.
If a download does not work
- Make sure you are signed in to the account used for the order.
- Try another browser, or download on a computer instead of a phone.
- Check that your device has enough free storage and that the download finished completely.
- Disable download managers or browser extensions that may interrupt downloads.
- Still stuck? Contact us with your order number, the product name and a screenshot of any error.
Product updates
When we update a product, the version number on its page changes. Where the product’s terms include updates, the latest files are available from My Account → Downloads.
Keep your downloads private
Download links are personal to your order. Please do not share them. Sharing files or links with others is not allowed under our licences — see Licence Information.